# Refund & Cancellation Policy

Last Updated: June 2026

At AtoZ Ship, we strive to provide transparent and reliable courier and logistics assistance services. Please read this Refund & Cancellation Policy carefully before using our website and services.

## 1. No Online Payments

Currently, atozship.in does not accept online payments directly through the website. Customers may submit inquiries, request quotations, or contact us regarding courier and logistics services.

As no payments are collected through the website, refund requests related to website transactions are generally not applicable.

## 2. Service Cancellation

Customers may cancel their courier inquiry or quotation request at any time before confirming a shipment with a courier partner.

Once a shipment has been booked or handed over to a courier partner, cancellation will be subject to the policies and terms of the respective courier company.

## 3. Refund Eligibility

In cases where any payment is accepted directly by AtoZ Ship in the future, refunds, if applicable, will be reviewed on a case-by-case basis and processed according to the nature of the service provided.

Refunds will not be issued for services already completed or successfully delivered by courier partners.

## 4. Third-Party Courier Services

AtoZ Ship works with third-party courier and logistics partners. Any refund, cancellation, delay, loss, or damage claim related to shipment services may be governed by the policies of the respective courier provider.

Customers may be required to follow the claims process of the relevant courier company.

## 5. Contact Information

For any questions regarding cancellations, refunds, or service-related concerns, please contact:

ANIRBAN MUKHERJEE
AtoZ Ship
Address: 7, COLLEGE STREET, KRISHNAGAR, Nadia, West Bengal, 741101
Email: care@atozship.in

By using this website, you agree to this Refund & Cancellation Policy.